Contact us

Have a question about a request, a refund, or these terms? Here's how to reach us.

Business Smuggl Technologies

Support help@smuggl.in: questions about an order, a dispute, or a refund

General hello@smuggl.in: everything else

Grievances Grievance Officer: Rahul Gulrajani, Smuggl Technologies, 61 Sagar Tarang, Warden Road, Mumbai 400026. Email: grievances@smuggl.in. We acknowledge grievances within 24 hours and aim to resolve them within 15 days of receipt.

Address Smuggl Technologies (sole proprietorship of Rahul Ajit Gulrajani), 61 Sagar Tarang, Warden Road, Mumbai 400026, Maharashtra, India. GSTIN 27AKDPG2662F1ZF

Most questions about how requests, payments, and disputes work are answered on our Support page. For anything about how refunds are processed, see our Refund & Cancellation Policy.

What to include in your email

For the fastest response, include your request ID (visible on the order or trip screen in the app) along with a short description of what's going on. That lets our team pull up your order right away instead of a back-and-forth over email.

About Smuggl

Smuggl is a platform connecting shoppers who want duty-free and international goods with Smugglbears, who are travellers in the shopper's own network already flying that route. They buy the item at the destination and carry it back in person. We're based in Mumbai and operated by Smuggl Technologies, a sole proprietorship.